CSM 2016

Words Mean Things: How Language Impacts Clinical Results
Section: Orthopedics
Session Code: OR-2B-8304
Date: Friday, February 19, 2016
Time: 11:00 AM - 1:00 PM
Location: Anaheim Convention Center
Room: 304 A

Speaker(s):   Laurence Benz, PT, DPT, OCS, MBA
  Mark Bishop, PT, PhD
  Timothy Flynn, PT, PhD, OCS, FAAOMPT
  Kevin Lulofs-MacPherson, PT, DPT

Session Type: Educational Sessions
Session Level: Basic

The science of physical therapy often focuses intently on the procedures쳌 or interventions쳌 performed by physical therapists and less on the manner in which they are applied. The purpose of this session is to highlight how the communication we use, verbal and nonverbal, intentional and unintentional, impacts the patient care experience. Specific topics will include the use of profession-specific terminology, the implications of placebo/nocebo, thinking traps that disable empathy and wholly listening, and influencing patient expectations. The speakers also will address the ethics of intentional use of placebo and the effects of nonverbal, nonconscious communication on the patient care experience.

Learning Objectives:
1 . Reflect on how their communication practice patterns impacts the outcomes of patient care.
2. Discuss how nonverbal, nonconscious communication impact patient outcomes.
3. Identify and modify the thinking trap쳌 that disable empathy and impair listening.
4. Apply content covered in future patient care interactions.

CEU: 0.2

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