Developing Your People: Preparing a Workforce for Value-Based Reimbursement
Section: Section on Health Policy & Administration
Co-Section: Private Practice Section
Session Code: HP-1A-5581
Date: Thursday, January 24, 2019
Time: 8:00 AM - 10:00 AM
Location: Walter E. Washington Convention Center
Room: 146C

Speaker(s):   Michael Billings, PT, DHSc, MS
  Derek Fenwick, PT, MBA, Board-Certified Clinical Specialist in Geriatric Physical Therapy
  Megan Roos, PT, DPT

Session Type: Educational Sessions
Session Level: Basic

Success in a payment environment driven by patient outcomes and high-quality care depends on having a well-developed workforce with exceptional clinical, management, and leadership skills. In this session, the speakers will describe how the High-Impact Leadership Framework from the Institute for Healthcare Improvement (IHI) was used to create a company-wide people charter for an organization that serves older adults in over 200 skilled nursing and outpatient facilities across 14 states. The presenters will discuss how the company worked to create a culture of ongoing development and a core set of essential clinical behaviors in frontline clinicians to deliver improved patient care consistent with the Triple Aim. The presenters also will discuss the importance of frontline managers in the performance improvement process and share their approach to aligning all stages of the manager development cycle to maximize the impact of individuals in these critical roles. Finally, the presenters will describe how the Five Practices of Exemplary Leadership was chosen as a leadership development model for the organization and has been used to develop leadership behaviors throughout the organization in a multistage rollout approach.

Learning Objectives: Upon completion of this course, you will be able to:

1. Describe the impact of a formal people charter and associated activities on corporate culture, vision, and resource allocation.

2. Understand how the clinical, management, and leadership aspects of patient care intertwine with each other to impact organizational outcomes.

3. Recognize the essential role that leadership development plays in creating and sustaining an organizational model geared toward continuous improvement and effective change management.

4. Develop a strategy for implementing an evidence-based approach to human resources within your own organization.

CEU: 0.2

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