Health Coaching Skills to Improve Patient Compliance and Prevent PT Burnout
Section: Section on Women's Health
Session Code: WH-3C-8328
Date: Saturday, January 26, 2019
Time: 3:00 PM - 5:00 PM
Location: Walter E. Washington Convention Center
Room: 206

Speaker(s):   Jessica Drummond, DCN, CNS, PT, NBC-HWC

Session Type: Educational Sessions
Session Level: Basic

Adherence to physical therapy treatment recommendations can influence treatment outcomes. Although much of the research focus has been on patient factors influencing compliance such as low self-efficacy, depression, anxiety, helplessness, and poor social support, practitioners have a responsibility to optimize treatment adherence as well for the benefit of their patients. Health coaching communication skills are a useful suite of specific tools that have been successfully employed to improve medication adherence and blood pressure control. Health coaching is also being explored to improve the quality of life for patients with chronic pain and mobility limiting conditions, such as knee osteoarthritis. Physical therapists have a responsibility to learn these tools and/or learn to collaborate with qualified health coaches in order to improve their patients' treatment outcomes. As an added benefit, physical therapists who put these patient-centered communication skills into their practices are reporting less burnout, as their patients become more self-motivated.

Learning Objectives: Upon completion of this course, you will be able to:

1. Describe the health coaching communication process as a strategy for optimizing patient outcomes.

2. Apply at least 4 health coaching communication skills to support patient-centered adherence to the physical therapy treatment plan.

3. Identify and collaborate with skilled health coaches, and understand the International Consortium for Health and Wellness Coaching board-certification process for health coaches.

4. Illustrate health coaching communication skills to collaborate with your patients to clarify and define physical therapy treatment goals that are meaningful to them, and devise an accountability plan that your patients can follow.

CEU: 0.2

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